Problem
People sent a blurry photo and expected a technician. If the AI invented an answer, trust was gone before the visit.
HIVE
Interface and support flow for a neighborhood repair product, so the AI asks the right question first.
05Approach
The conversation is three confirmations: what failed, when someone is home, and what cannot be fixed today. The model speaks only inside those steps.
What remains
The AI stops playing all-knowing support and becomes a clear handoff before the visit. The interface gets quiet.